HELP
Assistance for New Customers
Placing Your First Order
Placing an order at Osprey London is easy. There's no need to create an account first. You will have done that once you've placed your first order online.
Register with Osprey London during your first purchase and you can set up a unique user log-in and customer code which speeds up your order process and avoids
re-typing your details later.
Adding Items to Your Shopping Cart
If you want to order an item, click the "Add to basket " button on the left hand side of the products pages. Use the browser's "back" button to return to the previous page or the
"Continue shopping" button to return to the Collections. Keep browsing until your shopping basket contains all of the items you want to order.
You can access the contents of your Shopping Basket at any time by clicking the "View Basket" button at the bottom left of every page.
Cookies
This site uses cookies to track your order. If you have your browser set to block all cookies, you can enable them by going to Tools > Internet Options > Privacy and setting the
slider to 'Medium'.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Basket. If you decide that you don't want to purchase a particular item, click the "remove" tick box next to the product description and then click the "recalculate" button. The item will then be removed from the Shopping Basket and the total amended to take account of the new contents.
When you're ready to place an order for everything in the "Shopping Basket", click the "Proceed to checkout" button. You will be taken to the first page of the order form.
Signing In
If you have bought items from this website before you can just sign in using your email address and customer code. Enter your email address and customer code, and click the "Login" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.)
If you are a new customer fill in your details in the form provided and then click the "continue" button.
Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Order now" button to submit your order.
Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of shipment.
Tracking Your Order
If you would like to review the order you placed or update your profile, click the "My Account" button , at the bottom of the product pages and login using your access details and go to "Review previous Orders"
Contact Us
Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by telephoning on 01582 877205 or emailing us at info@ospreylondon.com
If you are unable to find the information you need and want to contact our customer service department, telephone on 01582 877205. We'll be happy to assist you.
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